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1. Property virtual valuation.
2. Upload professional property photos.
3. Create a detailed and professional property description.
4. Advertise the property on major property portals.
5. Screen enquiries and handle client communications.
6. Answer client phone calls.
7. Arrange property viewings for potential tenants.
8. Analyse viewing results and negotiate with clients.
9. Collect holding deposits to secure tenant interest.
10. Conduct right-to-rent checks.
11. Request and verify tenant documentation.
12. Complete credit checks and communicate progress to landlords.
13. Prepare and bind fixed-term tenancy agreements.
14. Calculate and collect the first month’s rent and deposit.
15. Arrange utility and council tax transfers.
16. Provide landlords with all tenancy-related documents.
17. Transfer collected rent and deposits to the landlord’s account.
18. Take professional property photographs.
19. Conduct agent-led property viewings.
20. Manage a comprehensive tenant handover process.
1. Protect tenancy deposits in a certified scheme.
2. Provide access to an online landlord management portal.
3. Collect monthly rent and provide detailed statements.
4. Send reminders for utility and certificate renewals.
5. Review rent annually and negotiate with tenants.
6. Begin tenancy agreement renewals or advertising two months in advance.
7. Prepare the account statement reports.
8. Hold keys and oversee property maintenance.
9. Coordinate final utility bills and council tax at tenant move-out.
10. Manage deposit handling, including disputes and resolutions.
11. Create a detailed move-in inventory.
12. Conduct a professional move-out inventory.
13. Compare check-in and check-out inventories.
14. Assess discrepancies and discuss potential charges with tenants.
15. Manage deposit deductions with transparency.